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FAQ

Can I ship a car with only valet keys?

No, keys provided to the car carrier operator must be fully-functional and allow the driver total access to all vehicle compartments. 

What if my vehicle does not run?
Special equipment is required for automobiles that do not run. To ensure your transporter is prepared with the right car carrier and winches, let your shipping coordinator know the running condition of your car before booking auto transport. Inoperable vehicles without an engine, brakes, wheels or steering are not eligible for standard car carrier service but can be shipped via flatbed as long as the forklift is available at both pickup and delivery locations. 

How much gas that should be left in the tank before shipping?
It is requested that your car be filled one-quarter to one-half tank full, and no more. If the auto has more than half a tank of gas, this adds unnecessary weight to an auto carrier and may, in some cases, prevent loading if there are weight concerns.
What is the difference between open-sided and enclosed?
Open-sided auto transport is the preferred mode of transport for many car shippers. These carriers provide a significant cost savings to both the carrier and customer. Enclosed transport is assigned for high-value shipments to protect the vehicle from dust, debris and weather. Enclosed transport is a good choice if you desire additional protection for a luxury or antique car.
Can you guarantee a pickup and delivery date?
Due to the fact that too many factors are involved in delaying the transportation process, auto shipping companies do not offer a guarantee for the exact pickup and delivery times that may be expected by customers. As a result, all carriers ask for 2 to 3-day window frame for pickup and delivery. Weather, traffic, construction, vehicle breakdowns, etc., are some of the things that can delay pick-up and delivery times. In most cases, the pickup date is much more accurate, comparing to the delivery date.
Can I put personal items into the vehicle?
Personal items are not allowed inside the vehicle during transport. Personal items are not inventoried and are not the responsibility of the carrier. Your carrier is obligated to inspect the inside of your vehicle at the point of origin and is authorized to remove any belongings. When personal belongings are left inside a vehicle, the risk or damage, theft, loss or removal by roadside authorities increases.
What if I am not available when my vehicle is delivered?
We strongly recommend that you be there to accept your vehicle. If that is not possible you may have a trusted representative accept delivery. Please be aware that an inspection is performed and a contract Bill of Lading must be signed. Even though we don’t anticipate any damages to your vehicle, it is important for you to thoroughly inspect it at both locations, as well as receive a copy of the Bill of Lading (this document is required by the insurance company in order to submit a claim in case of car damage).
How long does it take to ship a car?
Your delivery date is usually determined by distance. On average, United can deliver most domestic auto shipments in 8 to 10 business days. The delivery spread for your auto transport move will be clearly listed on your bill of lading.
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